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QuickBooks is a powerful tool for managing finances, but like any software, it can encounter errors. One such error is PS038, which can be frustrating for users trying to update their payroll information. In this guide, we'll dive deep into understanding QuickBooks Error PS038 and provide a comprehensive guide to fixing it.

What is QuickBooks Error PS038?

QuickBooks Error PS038 is a payroll-related error that occurs when users attempt to download the latest payroll updates. This error can prevent users from updating their payroll tax tables and employee information, leading to potential issues with payroll processing.

Causes of QuickBooks Error PS038

Several factors can contribute to the occurrence of QuickBooks Error PS038, including:

  1. Corrupt QuickBooks Company File: A corrupt QuickBooks company file can lead to various errors, including PS038.
  2. Internet Connectivity Issues: Poor or unstable internet connection can interrupt the download process, triggering PS038.
  3. Expired Payroll Subscription: If the payroll subscription is expired or inactive, it can cause PS038 errors.
  4. Outdated QuickBooks Software: Using an outdated version of QuickBooks can result in compatibility issues, leading to PS038 errors.

How to Fix QuickBooks Error PS038

To resolve QuickBooks Error PS038, follow these steps:

  1. Update QuickBooks: Ensure that you are using the latest version of QuickBooks. Go to the Help menu and select Update QuickBooks to download and install the latest updates.
  2. Check Payroll Subscription: Verify that your payroll subscription is active and up to date. If not, renew your subscription to resolve PS038 errors.
  3. Repair QuickBooks Company File: Run the QuickBooks File Doctor tool to repair any issues with your company file that may be causing PS038 errors.
  4. Check Internet Connection: Ensure that your internet connection is stable and reliable. You may need to reset your router or contact your internet service provider for assistance.

Preventing QuickBooks Error PS038

To prevent QuickBooks Error PS038 in the future, consider the following tips:

  • Regularly Update QuickBooks: Keep your QuickBooks software up to date to avoid compatibility issues that can lead to PS038 errors.
  • Backup Company File: Regularly back up your QuickBooks company file to prevent data loss in case of file corruption.
  • Monitor Payroll Subscription: Ensure that your payroll subscription is active and renew it on time to avoid interruption in payroll updates.
  • Check Internet Connection: Maintain a stable internet connection to prevent download interruptions that can trigger PS038 errors.


QuickBooks Error PS038 can be a frustrating issue for users, but with the right knowledge and steps, it can be resolved and prevented in the future. By following the steps outlined in this guide, you can effectively troubleshoot and fix PS038 errors, ensuring smooth payroll processing in quickbooks enterprise support.